Client care04 sections
Frequently asked.
The 12 questions we are asked most, in four groups. If yours is not here, write to us.
Not here?
One person reads everything sent to client care and answers within a working day.
Ask us directlySizing and fit
01What size am I?
Every product page carries the measurement the garment was cut to and the height of the model in the photographs. The size guide has the full table in centimetres and inches. If you are between two sizes on a jacket, take the larger one — the shoulder is the part we cannot alter far.
02Are the trousers sized by waist?
Yes, in inches, measured on the garment rather than the body. A 28 has a 28-inch finished waistband.
03Do the clothes shrink?
Shirting is washed before cutting, so it will not. Knitwear may relax slightly with wear and returns to shape when dried flat.
Orders and delivery
01When will my order arrive?
Riyadh and Jeddah in two working days. The rest of the Gulf in three to five, free over 1,500 SAR. International in five to eight, with duties settled at checkout so nothing is owed on arrival.
02Can I change an order?
Until it is packed, which is usually the same afternoon. Write to us quickly and we will catch it if we can.
03Do you restock?
Index pieces are cut every year in the same patterns, so they return. Seasonal and runway pieces are not re-cut once the count is finished.
Returns
01How long do I have?
Thirty days from delivery, unworn and with the tag attached. Returns inside Saudi Arabia are collected at no cost.
02Can I return a sale piece?
Yes, on the same terms. Sale is the end of a count, not a different standard.
03How long is a refund?
Five to seven working days from the parcel reaching us, to the card that paid.
Care and repair
01How should I look after tailoring?
Brush it, rest it on a shaped hanger for a day between wears, and clean it far less often than you think. Twice a season is plenty for a jacket.
02Do you repair?
Yes. Any MERIT piece can be brought or sent to the Riyadh flagship for repair at cost — reweaving, re-knitting a cuff, replacing a lining. There is no time limit.
03Do you alter?
Sleeves, hems and waistbands, free in the first year, at cost after that.



