Client care06 sections
Shipping and returns.
Parcels travel in cotton and board, never plastic, and international duties are settled at checkout, so nothing is owed at the door.
- Packed the same day
- 14:00ASTOrder before, Sunday to Thursday.
- To return
- 30daysCollected free inside Saudi Arabia.
- Free delivery
- 1,500SAROver this, in Saudi Arabia and the GCC.
- Refund
- 5–7daysWorking days, to the card that paid.
Delivery
| Destination | Time | Cost |
|---|---|---|
| Riyadh and Jeddah | 2 working days | Free over 1,500 SAROtherwise 35 SAR |
| Rest of Saudi Arabia | 2–3 working days | Free over 1,500 SAROtherwise 45 SAR |
| GCC | 3–5 working days | Free over 1,500 SAROtherwise 90 SAR |
| Europe and UK | 5–8 working days | 120 SARDuties settled at checkout |
| Rest of world | 5–10 working days | 160 SARDuties settled at checkout |
Returns
Thirty days from delivery. Pieces must be unworn, with the tag attached and in the box they arrived in. Returns inside Saudi Arabia are collected from an address of your choosing at no cost; write to client care and a courier is booked within a day.
Refunds are issued to the card that paid, five to seven working days from the parcel reaching the studio. Original delivery charges are refunded only where the whole order is returned.
Exchanges
We do not process exchanges as a separate transaction — return the piece and place a new order, so the size you want is held for you immediately rather than after the parcel arrives.
Alterations and repairs
Sleeves, hems and waistbands are altered free within the first year of purchase and at cost after that. Any MERIT piece can be sent back for repair at any point in its life. Altered pieces cannot be returned.
Packaging
Garments travel in unbleached cotton bags inside a recycled board box, closed with paper tape. There is no plastic in the parcel and no printed invoice — it is emailed instead.
Questions
Write to client care and one person will answer within a working day.
